Our Practice Charter

  • Patients are the focus of everything we do - our work must be done with our patients and their carers in mind, providing the highest standards of care within a confidential and safe environment to ensure high quality, safe and effective services. We strive to provide excellent patient care and satisfaction.
  • To show our patients courtesy and respect at all times irrespective of ethnic origin, religious belief and to treat all our patients as individuals with the same respect as we would wish for ourselves. To safeguard both children and vulnerable adults, by ensuring all staff receive the appropriate training.
  • To involve our patients in decisions regarding their treatment and to be transparent in the care we provide.
  • To focus on prevention of disease by promoting good health and well-being to our patients through education and information. To optimise performance against key targets and core standards.
  • To work in partnership with other healthcare professionals in the care of our patients to tackle the causes of, as well as provide the treatment for ill health
  • To encourage our patients to get involved in the practice through both the patient participation group and the FFT cards.
  • Staff involvement is paramount and is the source of our strength and expertise - we are a team, we treat each other with trust and respect and ensure that all staff have the right skills and training to carry out their duties. We take care of our staff by offering them support to do their jobs and protect them against abuse. We have a zero tolerance of all forms of abuse.
  • Continuous improvement is essential to our success.- we strive for excellence in everything we do: in our care, in its safety and value and in our services, our efficiency and relationships with our staff and patients. We are consistently trying to improve communication with the surgery and its patients, with modern initiatives like Facebook, Patient Access, Twitter and our website.